RETURNS AND EXCHANGES

Returns & Exchanges Policy

At Fabram, we are committed to the highest standards of craftsmanship. We understand that your luxury items are precious, and we strive to ensure you are delighted with our repair and restoration services.

Service Guarantee & Restorations

As our repair and restoration services are bespoke and tailored specifically to your item, they are generally not eligible for returns or exchanges. However, we stand by our work:

Quality Assurance: If you believe a repair or restoration has not met the agreed-upon standards, please contact us within 48 hours of receiving your item.

Complimentary Re-assessment: We will inspect the item to determine if a corrective adjustment is required. If the issue is due to a deviation from our stated service process, we will perform the necessary corrections at no additional cost.

Retail Purchases

For any retail items purchased through Fabram (such as leather care products or accessories):

Eligibility: Items must be in their original, unused, and undamaged condition, with all tags and original packaging intact.

Timeframe: You may request an exchange or return within 7 days of purchase with a valid receipt or proof of purchase.

Exclusions: Any personalized or modified retail items are final sale and cannot be returned or exchanged.

How to Initiate a Request

If you have concerns regarding your service or a retail purchase, please follow these steps:

Contact Support: Email us at customerexperience@fabram.com or reach out via WhatsApp at +971 (0) 4 548 4466
Provide Details: Include your order number, photos of the item, and a description of the issue.
Review Process: Our team will review your request and contact you within 2–3 business days with the next steps.

Important Notes

Condition of Items: All items submitted for re-assessment or exchange must be in the same condition as when they were returned to you.

Shipping Costs: For valid service corrections, Fabram will cover the cost of collection and return. For retail exchanges, shipping costs may be the responsibility of the customer depending on the circumstance.

Final Decisions: Fabram reserves the right to deny any return or exchange request that does not meet the criteria outlined in this policy.

Our goal is your complete satisfaction. Thank you for trusting Fabram with your luxury goods.