By using the company’s service, the customer expressly knowledge and agrees that the use of Fabram service(s) is at his/ her entire responsibility. No advice or information, whether oral or written, obtained by the customer from the company’s employees shall create any warranty that is not expressly stated in these terms of service and disclaimer. The scope of services of the company is to repair and fix damaged items, not to transform, create or refresh a design to the extent that the damaged items will look brand new. Items should be collected within maximum 1 month. The company will not be held responsible for these items after the above-mentioned period of time.
Any changes required by the customer after the print of the invoice must be confirmed by email. The company will not be held responsible if any changes ordered over the phone or via a third person.

• Best Efforts: We utilize our master-level expertise to restore, repair, and clean items to the highest standards. However, because we work with luxury materials that may have pre-existing wear or damage, we cannot guarantee “factory-new” perfection.
• Limitation of Liability: To the maximum extent permitted by UAE law, Fabram shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services, except in cases of proven negligence or willful misconduct.
• Third-Party Items: By entrusting your items to Fabram, you confirm that you are the rightful owner or have full authorization from the owner to submit the item for service.

Under any circumstances whatsoever, the company is not liable for:

1. Any stains, colour loss or scratches which are not discovered by the company prior to repairing, but already inherent on the item;
2. Any stains, colour loss or scratches occurring after collection of the repaired item from the shop or after delivery. The customer is requested to verify that the repaired item does not have any apparent defect before it is taken from the store or before finalizing the delivery.
3. Our Experts follow your instructions at the time of drop off. For this reason, please check all care tags before deciding whether to have items repaired or restored.
4. Any damage, colour fading, uneven colouring or colour change occurring as a result of a cleaning or dying process. Leather and suede items are cleaned or dyed  at the customer’s own risk, since the company cannot predict in advance how the items can react to such processes.
5. A valid email address is required in order to be able to contact the customer for any questions/confirmation in the event that the customer doesn’t pick up the phone.

Any delay or any other consequences due to the restricted communication with the customer if the customer refuses to provide a valid email address.

(DELIVERY)

The company charges 30AED for home delivery. Home deliveries can be booked in advance upon request.

Despite booking, a delivery will be cancelled without notice if:

1. The customer cannot be reached over the phone at least one (1) hour before the delivery time, to confirm that there is someone present at the given address to receive the delivery
2. The address/ phone number given by the customer is not valid. Customers are responsible to provide valid details upon booking of the delivery.

(LIABILITY)

In any event, the company’s liability in respect of any shoe or handbag repair or alteration proven to be lost or damaged by the company is limited till 5 times the price of repairing that item, and cannot exceed AED1,000. All claims must be accompanied by the original receipt or payment voucher of the repair. This accounts for the natural and inevitable depreciation of value that occurs to items over time.