FAQ
ask us anything
General Information
Q: What types of items do you repair?
A: We specialize in luxury leather goods, including handbags, clutches, wallets, and premium footwear (shoes, boots, heels, and sneakers). We also handle repairs for various high-end accessories.
Q: Where is your workshop located?
A: Our main workshops are located in Dubai, with service points at Dubai Mall, Mall of the Emirates, and DIFC. For the most convenient location, please visit our locator page. We also offer collection and delivery services across all seven Emirates, allowing you to have your items serviced without needing to visit us in person.
Services & Process
: How do I get a quote for my repair?
A: It’s simple! You can contact us via our website or WhatsApp. Send us a few clear photos of your item and describe the issue. Our artisans will review the damage and provide a preliminary estimate.
Q: How long does a typical repair take?
A: Timelines vary based on the complexity of the work. Most minor repairs take 2–5 business days, while comprehensive restorations may take 7–13 days. We will provide a specific timeline once we assess your item.
Q: Can you match the original color of my bag or shoes?
A: Yes. We use premium, industry-standard color-matching systems to restore your items as close to their original factory finish as possible.
Logistics & Payment
Q: How does the collection and delivery process work?
A: Once you approve your quote, we will schedule a courier (ExpoExpress, Aramex, or DHL) to collect your item from your preferred location. Once the work is complete, we will arrange for it to be securely delivered back to you.
Q: What payment methods do you accept?
A: We offer three convenient ways to pay:
- Cash: Pay when your item is in progress.
- Secure Payment Links: Pay online via credit card or digital wallet.
- Bank Transfer: Direct transfer for larger orders or corporate accounts.
Care & Sustainability
Q: How can I keep my items in good condition between repairs?
A: Proper storage is key. Keep your items in dust bags, use shape retainers (shoe trees or paper stuffing), and keep them in a cool, dry place away from direct sunlight.
Q: Is repairing my items better for the environment?
A: Absolutely. Repairing and restoring your existing goods significantly reduces waste and the demand for new production, which is a core pillar of our commitment to sustainability in the UAE.